Applying for Account Manager

Do you enjoy building relationships, solving problems and delivering excellent customer service?

Are you looking for an opportunity to develop your career within a growing business where no two days are the same?

As the main point of contact for your customers, you'll be responsible for processing orders, coordinating customer requirements and ensuring exceptional service throughout the customer journey. You'll work closely with our operations, warehouse and logistics teams to ensure customer expectations are met and exceeded, whilst developing strong, long-term customer relationships.

You'll become a trusted contact for your customers, ensuring orders are processed accurately, enquiries are handled professionally and any issues are resolved quickly and effectively.

What you'll be doing...

• Taking ownership of customer enquiries orders and ongoing account requirements whilst developing strong, long-term customer relationships.

• Acting as the primary point of contact for customer enquiries via telephone and email.

• Processing sample requests and customer orders accurately and efficiently.

• Coordinating customer requirements with operational and warehouse teams.

• Monitoring order progress and proactively keeping customers informed.

• Preparing and reviewing shipping and dispatch documentation.

• Managing backorders and communicating updates to customers.

• Investigating and resolving customer queries and issues.

• Maintaining accurate customer records and system data.

• Supporting invoicing, reporting and other administrative activities.

• Working collaboratively across departments to ensure excellent customer service.

Your background...

Must have...

• Excellent communication skills, both written and verbal.

• Strong organisational skills and attention to detail.

• Ability to prioritise workload and manage multiple tasks.

• Customer-focused approach with a professional manner.

• Positive attitude and willingness to learn.

• Good IT skills, including Microsoft Office.

• Ability to work independently and as part of a team.

Nice to have...

• Previous experience in customer service, administration, account coordination or order processing.

• Experience working within a manufacturing, logistics or warehouse environment.

• Experience using Dynamics 365 or a similar ERP system.

• Understanding of shipping, dispatch or export documentation.

A bit about us...

SampleRite provides an end-to-end solution for sample management across the chemical industry. From our UK headquarters, we support global sampling campaigns tailored to specific business needs, ensuring swift, reliable, and compliant sample delivery for customers and partners around the world.